Frequently Asked Questions
How long can my order take?
Regular orders will ship within 2-4 business days.
Shipping times vary, but generally take between 7-12 business days after leaving our warehouse.
If a size/item is out of stock, it may take a few additional days for us to restock or contact you to change your order.
Tracking information will be provided in a shipping confirmation email once your order has left our manufacturing facility.
Please allow for delays that are beyond our control. These include external factors such as weekends, holidays, weather, mail delays.
Do you accept returns and exchanges?
Yes! However, please read our full returns and exchanges policy here before making a purchase.
Do you sell counterfeits?
Do you sell counterfeits?
No, at Leduppè we do not sell counterfeits.
Some of our products are so-called "dupes".
In the fashion and clothing sector, a "dupe" refers to a garment, accessory, or footwear that closely resembles a more expensive designer or brand version but is available at a much lower price. These dupes are often produced by fast-fashion brands and are popular among consumers who want to replicate the look of high-end fashion at affordable prices.
Here are some key points about fashion dupes:
1. Appearance and Design: Fashion dupes often look very similar to the original designer items but may differ in details such as materials, craftsmanship, or quality.
2. Price: The main difference between a dupe and the original is the price. Dupes are typically much cheaper than the originals.
3. Legal Aspects: While dupes are legal as long as they do not infringe on trademarks, direct counterfeits (products that try to pass as the real designer item) are illegal. Dupes generally avoid obvious brand trademarks to avoid legal issues.
4. Popularity: Fashion dupes are popular among consumers who want to follow current trends without spending a fortune. They offer a way to look stylish without breaking the bank.
Can I cancel or edit my order?
If the item has not yet been processed, you can cancel or edit your order by contacting us.
Clothing Care & Staying Sustainable
Clothing care and washing instructions
We've put together a few helpful tips to care for your new favourite clothes.
Read the care label
We’d always recommend reading the care label on your new items before washing them. It seems like an easy one, but doing this first will help you avoid any washing, drying or ironing errors at the wrong setting. So read the care label and make sure you understand those symbols, too.
Wash your clothes inside out
We're just being honest here - sweat, dead skin cells and bacteria accumulate on the inside of your garments, which can cause it to smell worse than your 3 day old protein shaker (yeah, sorry about that). By washing your clothes inside out though, will ensure a more thorough clean - that's a win!
Wash at low or cold temperatures
We're preaching and we're ok with that - washing on too high a heat can waste a lot of energy, so save that energy to hit your next PB and wash your sportswear at 30°C or below where you can.
Avoid the tumble dryer
All that heat and agitation from tumble drying will shorten the lifespan of your clothes and we don't want that! Wherever possible, air dry those 'fits to preserve their elasticity and look for longer. Air drying will also save energy and greenhouse gas emissions, so you can do your bit for the environment when caring for your 'fits.
How do I know if my payment is secure?
When you make an online purchase using your credit card, all your information is entered on a secure SSL web page. Your information is then encrypted by SSL and sent directly to our payment service provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on any of our servers.
What if my package gets lost or arrives damaged?
Lost packages
At Leduppè, we strive to ensure every order reaches you in perfect condition.
If a package was lost or could not be delivered due to a logistical problem, we will immediately send a new package. Please contact our customer service channel.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team within 48 hours of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement.
How do I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with your tracking number and a link to our tracking page.
You can use your order number and email to track your order on our tracking page.
Click on the tracking page link, then enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
If you have any questions, please contact us.
I have not received an order confirmation email
If you have not received an order confirmation email, please check your spam folder. Often, you will find the order confirmation email there. If this is not the case, please contact our customer service with your name/order number/email. We will gladly resend the order confirmation email.
If you entered the wrong email address during the ordering process, we will be happy to change it for you and then send a new order confirmation email.